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Returns Policy

Cancellation and returns policy

If you wish to cancel your order:

  • (a) You can notify us by email to or telephone on 01489 583371 before we have dispatched the goods to you.
  • (b) Cancelled orders that have been dispatched you will incur a 10% re-stocking fee and your delivery charge will not be refunded. This includes orders that have been returned to us after a failed delivery attempt by the Courier service.

You can return goods you have ordered from us in its original condition any time within 30 days of receipt for a refund or exchange. We can only accept the return of opened items if they are faulty. The costs of returning goods to us shall be borne by you. Items that are returned to us for a refund are subject to a 10% re-stocking fee.

Upon receipt of the goods we will give you a refund -10% of the amount paid. We will notify you when the item(s) have been received and the item refunded. For you protection we recommend that you use a recorded-delivery service.

Items that are returned after the 30 day returns period are subject to a further 10% charge.

The rights to return the goods to us as referred to in clause 6.3 of the Terms & Conditions policy will not apply in the following circumstances: – In the event that the product has been used To any products that we have made or customised specifically for you The provisions of this clause 6.5 do not affect your statutory rights.

Send all packages the address below:
Square 1 Architectural Solutions Ltd Unit 3 Sarisbury Buildings, 172 Bridge Road Sarisbury Green, Southampton, SO31 7EH

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